Returns must have prior written authorization or they will not be accepted. Items that are returned without authorization will not be credited. When requesting authorization, please have the following information ready for the customer service representative:
- Name and address of customer.
- Part number(s) of items being returned.
- Quantity to be returned.
- Reason for return.
- Invoice number on which the items were originally charged.
A representative will discuss action to be taken on the returned items and provide a Returned Material Authorization (RMA) number for reference. This reference number must be clearly marked on the outside packaging (not the product packaging) and all corresponding paperwork.
An RMA will automatically be cancelled 30 days after being issued if product has not been received.
To obtain credit, all items, including packaging and documentation, must be in new resalable condition. The customer is responsible for the original freight charges and any freight charges incurred for return of the product(s), unless the return is due to AMC error, and in this case the shipping method will be provided.
All returned material will be subject to inspection and, if found to be in non-resalable condition, will be returned to the customer at their expense. Damaged or modified items will not be accepted; ie) processed strut is non-cancelable non-returnable. It is the customer’s responsibility to prevent damage during return shipping.
There will be a restocking fee charged on all items returned for credit where Advanced Motion & Controls or our vendor is not at fault. Any returns on standard stocking items are subject to a minimum15% restock fee.¹ Any returns of non-inventoried items for AMC are subject to prior return authorization from the appropriate vendor.² They are also subject to the applicable restocking fee as determined by that particular vendor.
Credit note(s) will be applied to the customer’s account, less any applicable restocking fees for deduction against future orders.
**Damaged items for return must be reported within two business days of receipt. Freight carrier damage must be signed for by the receiver as damaged with the freight carrier**
¹ Stock policies are constantly being reviewed and updated. Stock status on an item may change subsequent to original purchase.
² Manufacturer return policies may change at any time. This includes rulings on individual products / quantities / date of manufacturing. Please ask customer service if concerned about the ability to return particular items.